Frequently Asked Questions

Please see the questions below to find answers to the most common questions we receive from our customers. If you cannot find the answer to your question, please feel free to contact our Customer Service department via telephone, email or live chat, during our business hours.  
Ordering Information

What will show on my credit/bank card statement? respects your privacy, even with your financial institution. We bill discreetly under the name of XR, LLC.

How do I place an order? offers 3 methods of order placement. You can place an order online, over the phone and by mail.

What payment methods do you accept? proudly accepts Visa, Master Card and American Express. If placing your order through the mail we accept Money Orders, Cashier’s Checks and personal checks.

Can I save my credit/bank card information? never keeps credit card information on file. Each time you place an order with our company you will need to input your payment information.

Special Offers and Coupon Codes

Special Offers

You will find various special offers on the homepage of our website. We have free gift offers, limited time discounts, and a clearance category.

Delivery Information

Will my order be discreet?
Yes. ships all orders in plain packaging from our company name of XR, LLC.

What are the shipping costs and options?
The shipping cost will depend on the size of your order. In order to view the most current shipping charges for your particular order, feel free to use the shipping calculator located at the bottom of your shopping cart. Simply enter your zip code, state and country. The calculator will display the most recent shipping options and fees. 
Note:  Heavier items may incur additional shipping charges.

Where’s my order?
Please check your email for your shipping confirmation email. It will have a tracking link that will direct you to the tracking details for your shipment.

Alternatively, you may log into your account, and click on your most recent order number in your order history. Your tracking number and link will be on top of your order details.

Returns and Refunds

What are your return policies?
Here at, we understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.
If you are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery. 
Note: Our Customer Service Representatives will provide store credit for the price paid for the product minus a 20% restocking fee.
If you receive a defective item, you may return it within 30 days from receipt of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item, or, will provide store credit for the price paid for the product.

How do I return an item?
To begin the process, please contact our Customer Service department. We are able to assist with returns via telephone, email or live chat. 
Domestic Calls: 866-363-0676
International Calls: 714-907-1029

How do I cancel an order?
Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders.

In attempt to cancel or update your order, please send your request immediately after placing your order to us at

If a cancellation can be honored, store credit for the cancellation will be issued.

Privacy and Online Security

Is it safe to order with your site?
Yes! All customers’ accounts are safe and secure on our website. We do not save credit card information, in fact, credit card information is only provided to our credit processing company and is not available to view or access by anyone within

What is your privacy policy?
We respect your privacy and guarantee the information you give us will never be sold, rented or given away. Our site's order form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. We use the information provided to process your orders. We do not make our list of registered customers available to other companies. Our promise to you is outlined in the following privacy statement: 
1.    We do not read your private online communications. 
2.    We do not use any information about where you personally go on the Web, and we do not give it out to others. 
3.    We do not give out your telephone number, credit card information or screen names. And we give you the opportunity to correct your personal contact and billing information at any time. 
4.    We do not give out this purchase data to others. 
5.    We take extra steps to protect the safety and privacy. 
6.    We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.


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